Refund Policy

Return Eligibility
We support a flexible and customer-friendly return service. Customers can apply for returns for eligible products under normal consumption and unused conditions, enjoying a long-term return protection service.
Refund Processing Cycle
Once your return application is received, reviewed and approved by our customer service team, the refund will be initiated within the standard processing period. The full refund amount will be returned to the original payment account within 5 to 10 working days.
Return Guidelines
All returned products must be kept in original condition with intact packaging, unopened and unconsumed. We reserve the right to reject return applications that do not comply with return specifications. To initiate a return, please contact our customer service team via the Contact page on our website for standardized return procedures.
Partial Refund Rules
For special circumstances such as partial product damage or partial order return, our customer service team will verify the situation and provide corresponding partial refund solutions to protect customers’ legitimate rights and interests.